# Troubleshoot connecting AI apps

- Canonical URL: https://www.meetkin.com/help/connecting-ai-apps/troubleshoot-connecting-ai-apps
- Category: [Connecting AI Apps](https://www.meetkin.com/help/connecting-ai-apps)
- Published by: Kin Health (https://www.meetkin.com)

## The sign-in page didn't open

Some apps open sign-in only after you select **Connect** or turn Kin on in a chat. Check the app's connector settings for a Connect button. Make sure the server address is exactly `https://api.meetkin.com/mcp`.

## I didn't get a code

Use the phone number you sign in to the Kin app with. Codes can take a minute to arrive. If you asked for several codes, wait a few minutes before trying again.

## The app says it can't find my visits

Ask it to list whose records it can read. If you recorded the visit for someone you follow, ask about them by name. Visits show a summary once it's ready, which can take a few minutes after a visit ends.

## I can't add a custom connector

Some AI app plans limit custom connectors, and work accounts may need an admin to allow them. See [Connect Kin to Claude](https://www.meetkin.com/help/connecting-ai-apps/connect-kin-to-claude) or [Connect Kin to ChatGPT](https://www.meetkin.com/help/connecting-ai-apps/connect-kin-to-chatgpt).

## It worked before and stopped

Remove Kin from the app and add it again, then sign in. Still stuck? Email [support@meetkin.com](mailto:support@meetkin.com) with the name of the AI app you're using.